Ambience Pro Solar S14 String Lights
Product Description
Professional Performance Meets Vintage Soul
Transform your outdoor space into an enticing, high-end retreat with a lighting solution built to endure. The Ambience Pro set features heavy-duty S14 Edison bulbs that cast a 3000K soft white glow—perfect for everything from intimate dinners to backyard barbecues. Engineered with proprietary weatherproofing and solar independence, this isn't just a light string; it’s a "Commercial-Grade Ambiance Anchor" designed to withstand the harshest seasons while maintaining its timeless, retro-bistro charm.
Why the Ambience Pro Set is a Professional Choice:
"WeatherTite" Structural Narrative: Experience ultimate peace of mind. These lights are engineered with WeatherTite technology, proven to withstand winds up to 50MPH, heavy rain, and snow. The heat-resistant bulbs (up to 122°F) and flexible heavy-duty cord ensure "Long-Term Integrity" in any climate.
Shatterproof S14 Edison Design: Prioritize safety without sacrificing style. The plastic shell S14 bulbs provide the iconic look of vintage glass while remaining completely shatterproof. With a 20,000-hour LED lifespan, these bulbs offer a "Reliable Visual Narrative" for years of nightly use.
"Outlet-Free" Installation Flexibility: Place your light wherever the sun hits. The solar panel features a dual-mount system (stake and clip), allowing you to install these on garden soil, deck railings, or gazebo roofs without being tethered to a power outlet.
Elegant "3000K Soft White" Glow: Achieve the perfect balance of function and mood. The 3000K temperature is bright enough to grill and eat by, yet soft enough to create a "Relaxing and Soothing Retreat" for weddings, birthdays, or quiet evenings on the terrace.
Efficient Solar Endurance: Harness the power of the sky. After 6 hours of direct sunlight, the system provides 5–6 hours of continuous illumination, making it the definitive choice for Bistros, Cafes, and City Roofs looking for a "Sustainable Lighting Solution."
Product Specifications:
Total Length: 26 Feet (20' Lit Portion + 6' Lead Cable).
Bulb Count: 12 Shatterproof LED S14 Bulbs (20" Spacing).
Light Temperature: 3000K Soft White (Functional & Romantic).
Weather Rating: Commercial Grade WeatherTite (Rain, Snow, 50MPH Wind).
Solar Lifespan: Panel rated for approx. 2.5 years (1,000 charges).
Installation: Includes Ground Stake and Railing Clip.
Shipping
At Light Garden Decor, we strive to deliver your solar lighting products in the fastest and most reliable way possible. This Shipping Policy outlines our shipping procedures, timeframes, and costs to ensure a transparent shopping experience.
Delivery Area: Currently, we only ship to addresses within the United States (excluding minor outlying islands and territories).
1. Shipping Rates & Costs
We believe in transparent pricing with no hidden fees at checkout.
- Standard Shipping: A flat rate of $14.99 USD applies to orders under $150 USD.
- Free Shipping: We offer Free Shipping on all orders totaling $150 USD or more.
Taxes: All applicable sales taxes will be calculated and displayed at checkout based on your delivery address.
2. Order Processing & Transit Time
Our goal is to get your solar lights to your doorstep as quickly as possible. Please note the following timeframes:
- Order Cut-off Time: 2 PM (GMT-05:00) Eastern Standard Time (New York).
- Order Handling Time: 1 - 3 Business Days (Monday to Friday).
- Transit Time: 5 - 8 Business Days (Monday to Friday).
Note: Orders placed on weekends or public holidays will be processed on the next business day.
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package directly through our Order Tracking page on our website, powered by Parcel Panel.
4. Delivery Partners
We partner with reliable carriers to ensure safe delivery of your solar wall lanterns, security lights, and decor, including USPS, FedEx, UPS, and DHL.
5. Shipping Damages
Light Garden Decor takes great care in packaging our products. However, if your order arrives damaged (e.g., broken glass or cracked solar panels), please contact us within 48 hours of delivery at support@lightgardendecor.com with photos of the damage and your order number. We will arrange a replacement at no extra cost to you.
Return policy
Thank you for shopping at Light Garden Decor. We want you to be completely satisfied with your purchase of our solar lighting solutions. If you are not entirely happy with your order, we are here to help.
1. Return Window
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
2. Return Process
To start a return, please contact us at support@lightgardendecor.com.
- If your return is accepted, we will provide instructions on how and where to send your package.
- Note: Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping
- Customer Responsibility: Customers are responsible for paying the shipping costs for returning items unless the product is defective or the wrong item was sent.
4. Damaged, Defective, or Wrong Items
Please inspect your order upon reception (especially solar panels and glass components). Contact us immediately at support@lightgardendecor.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Cancellations and Exchanges
- Cancellations: You may request to cancel your order within 1 day (24 hours) of placing it for unfulfilled items. Please email us at support@lightgardendecor.com.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at support@lightgardendecor.com.
6. Refunds
We will notify you once we’ve received and inspected your return.
- If approved, you’ll be automatically refunded on your original payment method (Shopify Payments) within 5 to 7 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
7. Restocking Fees
- We do not charge any restocking fees.
8. Non-Returnable Items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) or hazardous materials (though this rarely applies to our standard solar lights). Please get in touch if you have questions or concerns about your specific item.
Contact & Return Address:
- Address: 2404 Elizabeth Ave, New Bern, NC 28562-4324, United States.
- Email: support@lightgardendecor.com.
- Service Hours: Mon-Fri, 9:00 AM - 5:00 PM (Eastern Standard Time - New York).
Warranty Policy
At Light Garden Decor, we are committed to providing high-quality, durable, and eco-friendly solar lighting solutions. We stand behind our products and offer a limited manufacturer's warranty to ensure your outdoor spaces remain beautifully illuminated.
1. Warranty Period
We provide a 1-Year Limited Warranty on all our solar lighting products (including Solar Wall Lanterns, Solar Security Lights, Decorative Path Lights, and Solar String Lights) starting from the date of delivery.
2. What Is Covered?
This warranty covers defects in materials and workmanship under normal use during the warranty period. It strictly applies to the following operational components:
- Solar Panels: Failure to collect energy or transfer charge to the battery.
- LED Bulbs: Premature burnout or failure to illuminate.
- Motion & Dusk-to-Dawn Sensors: Complete loss of functional sensitivity.
- Internal Circuitry: Defective wiring or factory assembly issues.
3. What Is NOT Covered?
This limited warranty does not cover any damage or malfunction caused by:
- Improper installation, misuse, abuse, or neglect.
- Physical damage resulting from accidental drops, impacts, or vandalism.
- Unauthorized modifications, alterations, or self-repairs attempted on the product.
- Natural disasters, extreme weather events exceeding product ratings (e.g., hurricanes, lightning strikes), or fires.
- Normal wear and tear over time, including minor surface scratches or natural color fading of housing materials.
- Batteries that have reached the end of their typical lifespan due to standard usage cycles.
4. Warranty Remedies
If a valid claim is received within the 1-year warranty period, Light Garden Decor will, at its discretion, choose one of the following solutions:
- Replace: Replace the defective item with a brand-new, identical product.
- Repair: Provide specific replacement parts (such as a new solar panel or bulb string) to restore full functionality.
- Refund/Store Credit: Issue a refund or store credit equal to the original purchase price if the item is permanently out of stock.
5. How to Initiate a Warranty Claim
To request warranty service, please follow these steps:
- Step 1: Contact our customer service team at support@lightgardendecor.com.
- Step 2: Provide your Order ID, product name, and a clear description of the issue.
- Step 3: Attach a short video or photographic evidence clearly demonstrating the technical malfunction.
Our support team will review your case within 2–3 business days and provide further instructions on whether a physical return of the defective item is required.
6. Shipping Costs
- Within 30 Days of Delivery: If a defect occurs within the first 30 days of receiving your order, Light Garden Decor will cover all shipping costs related to the replacement or repair.
- After 30 Days: After the initial 30-day window, the customer is responsible for the shipping costs to return the defective unit to our warehouse (if requested), while we will cover the shipping cost of sending the replacement unit back to you.
7. Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by law, Light Garden Decor is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory.
Contact Information
For any questions regarding our Warranty Policy, please reach out to us:
- Address: 2404 Elizabeth Ave, New Bern, NC 28562-4324, United States
- Email: support@lightgardendecor.com
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)