Privacy policy

This Privacy Policy describes how Light Garden Decor (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lightgardendecor.com (the "Site") or otherwise communicate with us.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. This includes version of web browser, IP address, time zone, and how you interact with the Site.
  • Order Information: Collected when you make a purchase. This includes your name, billing address, shipping address, payment information (including credit card numbers via Shopify Payments), email address, and phone number.
  • Customer Support Information: Collected when you contact our support team for assistance.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Offering products for sale and processing payments.
  • Shipping and fulfillment of your orders.
  • Keeping you up to date on new products, services, and offers.
  • Screening our orders for potential risk or fraud.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Google & YouTube: We use Google Analytics and Google Ads to help us understand how our customers use the Site and to provide targeted advertisements.
  • Parcel Panel: We share tracking information with Parcel Panel to provide you with real-time updates on your order status.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by:

5. Your Rights (CCPA/CPRA)

If you are a resident of certain states, including California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

7. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Address: 2404 Elizabeth Ave, New Bern, NC 28562-4324, United States.
  • Email: support@lightgardendecor.com.
  • Service Hours: Mon-Fri, 9:00 AM - 5:00 PM (Eastern Standard Time - New York).